Refund policy
Right of Withdrawal
In accordance with European Union consumer protection laws, customers have the right to cancel their order and return products within 14 days after receiving the order, without providing a reason.
Return Conditions
Returned products must:
- Be unused
- Be in their original packaging
- Be undamaged and in resalable condition
For hygiene reasons, certain products may not be eligible for return if they have been opened or used.
Return Process
To request a return, please contact us with the following information:
- Order number
- Product(s) you wish to return
- Reason for return (optional)
After approval, we will provide the return instructions.
Return Shipping Costs
Unless otherwise stated, return shipping costs are the responsibility of the customer when exercising the right of withdrawal.
If the product is defective, damaged, or incorrectly delivered, we will cover the return costs.
Refunds
Once the returned product has been received and inspected, your refund will be processed using the original payment method.
The refund processing time may vary depending on your payment provider.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us. We will provide the necessary support to resolve the issue.